Shipping Policy
Last updated: October 6, 2025
At Elizabeth & Daniel – Vancouver –, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through our website.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product and shipping details, and prepare your order for dispatch.
Business days are Monday through Friday, excluding public holidays in British Columbia.
Shipping and delivery time
Estimated delivery time after dispatch is usually 3 to 7 business days.
Including processing time, orders will normally arrive within approximately 4 to 10 business days.
Delivery times are estimates and may vary depending on the delivery destination, shipping method, carrier delays, peak shopping periods, public holidays, incorrect or incomplete address information, customs processing or other circumstances outside our reasonable control.
If an order is not supplied within a timeframe required under applicable consumer protection law, you may have cancellation or refund rights.
Direct supplier shipping
Some products may be shipped directly by suppliers or fulfilment partners located outside Canada.
This allows products to be shipped to customers without first being sent to us for additional handling.
Where applicable, additional customs duties, taxes or import-related charges will be disclosed or handled in accordance with applicable law.
Shipping carriers
We offer free standard shipping within Canada unless otherwise stated at checkout.
Depending on the product, supplier location and delivery address, orders may be shipped using postal carriers, local delivery services or international shipping partners.
If tracking is available for your order, tracking information will be sent to you after your order has been dispatched.
Shipping costs
Standard shipping within Canada is free unless a different shipping charge is clearly stated at checkout. Any applicable additional charges that can reasonably be determined in advance will be disclosed before you complete your purchase.
Incorrect shipping details
Please make sure your shipping information is accurate and complete before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible at:
info@elizabethdanielvancouver.
We will do our best to assist you. However, once an order has been processed or dispatched, we may not be able to change the delivery address.
Delayed orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
info@elizabethdanielvancouver.
Please include your name, order number and the email address used to place the order. We will review the status of your order and provide the appropriate next steps.
Lost or missing parcels
If tracking indicates that your parcel has been delivered but you have not received it, please first check with other members of your household, your building's designated delivery area, neighbours or the carrier responsible for the delivery.
If you still cannot locate your parcel, please contact us at:
info@elizabethdanielvancouver.
Questions
If you have any questions about shipping or delivery, please contact us at info@elizabethdanielvancouver.