FAQ

Frequently Asked Questions

Last updated: August 16, 2026

Below you can find answers to frequently asked questions about ordering from Elizabeth & Daniel – Vancouver –.

How long does shipping take?

Orders are usually processed within 1 to 3 business days.

Estimated delivery time after dispatch is usually 3 to 7 business days.

Including processing time, orders will normally arrive within approximately 4 to 10 business days. Delivery times are estimates and may vary.

Where do you ship from?

Some products may be shipped directly by suppliers or fulfilment partners located outside Canada. This allows products to be shipped without first being sent to us for additional handling.

Do you offer free shipping?

Yes. We offer free standard shipping within Canada unless otherwise stated at checkout.

Do you offer returns?

Yes. Elizabeth & Daniel – Vancouver – offers a 30 Day Money Back Guarantee on eligible purchases.

Please contact us within 30 days from the date you receive your order.

How do I start a return?

Please include your name, order number, email address, reason for the return and photos if the product is damaged, defective or incorrect.

Who pays for return shipping?

For voluntary returns due to a change of mind, preference, size issue or similar reason, the customer is generally responsible for return shipping costs.

Depending on the product, an approved voluntary return may need to be sent to a return location outside Canada. This does not limit statutory consumer rights.

When will I receive my refund?

Once an approved voluntary return has been received, inspected and approved, we will issue the refund to the original payment method.

Your financial institution may require additional time to post the refund to your account.

What if my item is damaged, defective or incorrect?

Please contact us as soon as reasonably possible at info@elizabethanddaniel.com.

Include your order number, a description of the issue and clear photos of the product and packaging where appropriate.

Can I change or cancel my order?

Contact us as soon as possible. If the order has not yet been processed or dispatched, we will make reasonable efforts to accommodate your request.

How can I track my order?

If tracking is available, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier's tracking system to update.

What payment methods do you accept?

We accept the payment methods displayed as available during checkout. Depending on availability, these may include credit cards, digital wallets and other secure payment options.

How can I contact you?

Elizabeth & Daniel – Vancouver –
Email: info@elizabethanddaniel.com