Privacy policy
Last updated: August 16, 2026
This Privacy Policy describes how Elizabeth & Daniel – Vancouver – collects, uses, discloses and protects personal information when you visit our website, make a purchase, contact us or otherwise interact with our services.
We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws.
Information we collect
Depending on how you interact with our website and services, we may collect:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order and transaction details
- Payment confirmation and payment-related information
- Device and browser information
- IP address
- Website activity
- Communications you send to us
- Marketing preferences and consent information
How we use your information
We may use personal information to:
- Process and fulfil orders
- Process payments and confirm transactions
- Send order confirmations and shipping information
- Provide customer service
- Manage returns, refunds and exchanges
- Operate and improve our website
- Detect and prevent fraud and security incidents
- Maintain business and transaction records
- Comply with legal, tax and regulatory obligations
- Send marketing communications where permitted by law
Consent
Where consent is required, we seek meaningful consent for the collection, use and disclosure of personal information.
You may withdraw your consent to certain uses or disclosures, subject to legal or contractual restrictions and reasonable notice.
Shopify
Our online store is hosted through Shopify, which provides the ecommerce infrastructure used to operate our store, process transactions and provide website functionality.
Personal information processed through Shopify may be stored or processed in Canada, the United States or other jurisdictions.
Payments
Payments are processed through third-party payment service providers made available through our checkout.
We do not intentionally store complete payment card numbers or card security codes on our own systems.
Sharing and disclosure of personal information
We may disclose personal information to:
- Ecommerce and website service providers
- Payment processors and financial institutions
- Shipping carriers and logistics providers
- Suppliers and fulfilment partners
- Customer support providers
- Marketing and email service providers
- Analytics and advertising providers
- Fraud prevention and security providers
- Authorities or professional advisers where required or permitted by law
Direct supplier fulfilment
Some products may be shipped directly by suppliers or fulfilment partners located outside Canada. We may provide them with information reasonably necessary to fulfil your order, such as your name, shipping address, contact information and order details.
International processing and transfers
Some service providers, suppliers and fulfilment partners may process personal information outside Canada.
Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.
Marketing communications
If you subscribe to our marketing communications, we may send information about products, new arrivals, promotions, sales and store updates.
You can unsubscribe at any time using the unsubscribe link included in our emails or by contacting:
info@elizabethdanielvancouver.
Cookies and similar technologies
Our website may use cookies, pixels and similar technologies to operate the website, remember preferences, support checkout, understand website usage, measure performance and support marketing activities where applicable.
Data security
We use reasonable administrative, technical and organizational safeguards designed to protect personal information. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Data retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, accounting, tax or regulatory requirements.
Your privacy rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Ask questions or make a complaint about our privacy practices
To submit a privacy request, contact info@elizabethdanielvancouver.
Children
Our website and services are not intended for children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent is required by law.
Privacy breaches
Where a privacy or security breach triggers reporting or notification obligations under applicable law, we will take the steps required by law.
Third-party links
Our website may contain links to third-party websites or services. We do not control the privacy practices of independent third parties.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes will be published on this page together with an updated revision date.
Contact us
Elizabeth & Daniel – Vancouver –
Email: info@elizabethdanielvancouver.