Shipping policy

This Shipping Policy explains how orders placed through Elizabeth & Daniel — Vancouver — are processed, shipped, and delivered. It is designed for our international dropshipping model, with products often shipped directly from overseas suppliers, including China.

By placing an order, you acknowledge and accept these shipping terms.

 

 

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may be extended during periods of high demand, holidays, supplier delays, or other unforeseen events.

 

 

2. Shipping Times

Estimated delivery times are as follows:

  • Canada: 7–14 business days

  • United States: 7–14 business days

  • Europe: 7–15 business days

  • International: 7–15 business days

Please note: These are estimated delivery times and are not guaranteed delivery dates. Delivery may be delayed due to customs inspections, logistics disruptions, weather conditions, or local postal service delays.

 

 

3. International Fulfillment

Some products are shipped from international suppliers and logistics partners, including warehouses in Asia.

As a result:

  • Orders may take longer to arrive than domestic shipments.

  • Customs processing and import duties may affect delivery times.

  • By placing an order, you accept that shipping times may vary depending on the fulfillment location.

 

 

4. Tracking Orders

All orders include tracking information when available.

  • Tracking numbers are typically provided within 2–5 business days after shipment.

  • Tracking updates may take 24–48 hours to become active.

  • We recommend monitoring your tracking information to follow the status of your order.

Important for PayPal / Stripe / Shopify Payments disputes:
Tracking confirmation and delivery information will be used to verify shipment in case of chargebacks or claims. Failure to monitor tracking does not absolve customers of the terms outlined in this policy.

 

 

5. Shipping Delays

Delivery times may be affected by factors outside our control, including:

  • Customs inspections and processing

  • Airline or logistics disruptions

  • Weather conditions

  • Global supply chain delays

  • Local postal service delays

Elizabeth & Daniel — Vancouver — is not responsible for delays caused by customs, international carriers, or external factors.

 

 

6. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Shipping method

  • Order size and weight

All shipping fees are non-refundable unless otherwise required by law.

 

 

7. Return Shipping

Customers are responsible for return shipping costs.

Important details for international returns:

  • Approved returns may need to be sent to our international warehouse or supplier location in China.

  • Customers are responsible for all international return shipping fees.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

  • Return shipping costs may be higher than the original shipping cost.

  • Items returned without prior approval or without using the correct return address may not be accepted.

Note: Returns must be initiated by contacting us first. We will provide the correct return address and return instructions.

 

 

8. Lost or Stolen Packages

If a package is marked as delivered but not received:

  • Please check with your local postal service and neighbors first.

  • Contact us immediately so we can investigate with the shipping carrier.

  • We may require tracking confirmation and other documentation for any claims.

Important for PayPal / Stripe / Shopify Payments disputes:
We reserve the right to provide evidence of shipment, delivery, and tracking to defend against chargebacks or claims.

 

 

9. Restrictions and Disclaimer

  • We reserve the right to restrict shipping to certain countries or regions if necessary due to legal, logistical, or safety concerns.

  • Shipping times are estimates and cannot be guaranteed.

  • Elizabeth & Daniel — Vancouver — is not liable for delays caused by customs, carriers, or other external factors beyond our control.

 

 

10. Questions About Shipping

If you have questions regarding your shipment or need assistance, please contact us:

Elizabeth & Daniel — Vancouver —

Email:
support@elizabethdanielvancouver.com