Refund policy

At Elizabeth & Daniel — Vancouver — we want you to be satisfied with your purchase. This Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. It is designed for our international dropshipping model, with products often shipped directly from overseas suppliers, including China.

By placing an order, you acknowledge and accept this Refund Policy.

 

 

1. Returns

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase must be provided.

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable or digital products

  • Personalized or custom-made items

  • Hygiene-sensitive products if opened

We reserve the right to refuse returns that do not meet these conditions.

 

 

2. EU Consumer Right of Withdrawal

If you are located in the European Union, you may have the legal right to withdraw from your purchase within 14 days without providing a reason, in accordance with the Consumer Rights Directive.

To exercise this right:

  1. Notify us of your decision to withdraw within 14 days of receiving your order.

  2. Return the goods within 14 days after notifying us.

Note: Customers are responsible for international return shipping costs unless the product was defective, damaged, or incorrect.

 

 

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item was received damaged, defective, or incorrect.

Important details for international returns:

  • Approved returns may need to be sent to our international warehouse or supplier location in China.

  • Customers are responsible for all international return shipping fees.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked returns.

  • Return shipping costs may exceed the original shipping cost.

  • Items returned without prior approval or without using the correct return address may not be accepted.

Important: Returns must be initiated by contacting us first. We will provide the correct return address and return instructions.

For guidance, please also refer to our Shipping Policy regarding processing times, delivery expectations, and tracking.

 

 

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your payment provider.

  • Shipping costs are generally non-refundable unless required by law.

Partial refunds may be granted in certain situations, including:

  • Items showing signs of use

  • Items returned without original packaging

  • Items returned after the allowed return period

 

 

5. Exchanges

We replace items only if they are defective, damaged, or received incorrectly.

If you need to exchange an item, please contact us before returning the product.

 

 

6. Late, Missing, or Lost Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Important for PayPal / Stripe / Shopify Payments disputes:
Tracking confirmation, proof of shipment, and return approval emails may be used to verify compliance with this policy in case of disputes or chargebacks.

 

 

7. Contact for Returns

To initiate a return or ask questions about refunds, please contact:

Elizabeth & Daniel — Vancouver —

Email:
support@elizabethdanielvancouver.com